Shipping policy

SHIPPING POLICY

At Toronza, we want your shopping experience to be as smooth as possible — and that starts with clear, honest information about how we ship your order.

Where We Ship

Toronza delivers to the following countries:

  • Germany (DE)
  • Austria (AT)
  • Switzerland (CH)
  • Australia (AU)

Shipping Costs

Good news — every order ships free, no matter where you are or how much you spend. No minimum order, no hidden fees.

How Long Will My Order Take?

We believe in being transparent about delivery times. Here is what you can expect:

  • Order cut-off: Every day at 00:00 AEST/AEDT (GMT +10:00). Place your order after this time and we will start processing it the next business day.
  • Processing time: Between 1 and 5 business days, Monday through Friday. Public holidays are not included.
  • Who delivers your order: We ship with DHL or other trusted logistics partners of equal standard.
  • Delivery time: Between 7 and 10 business days once your order has left our warehouse.
  • Total estimated time: Plan for 8 to 15 business days from the moment your order ships.

Delivery times per country:

Country Estimated Delivery
Germany (DE) 7–10 business days
Austria (AT) 7–10 business days
Switzerland (CH) 7–10 business days
Australia (AU) 7–10 business days

In rare cases such as customs checks or peak shipping periods, there may be slight delays outside of our control. We appreciate your patience when this happens.

Our Approach to Shipping

We work with a demand-driven model to avoid overproduction and unnecessary stock. This means processing times can occasionally vary — but this will never result in extra costs for you. If something unexpected comes up with your order, we will always reach out to let you know.

Taxes, Duties & Import Fees

We keep things simple — what you see is what you pay.

EU Countries (Germany, Austria) All prices include VAT. Nothing extra will be charged at delivery.

Switzerland All prices include VAT, customs and import fees. No surprises at the door.

Australia All applicable duties and taxes are included in your order total. No additional charges at delivery.

Tracking Your Order

As soon as your order is on its way, you will receive a confirmation email with your personal tracking number. It may take a few hours before the tracking link becomes active — this is completely normal.

Want to check your delivery status? Head to our Track My Order page and enter your order number and email address.

Something Went Wrong?

If your order arrives damaged or does not arrive at all, please get in touch with us straight away. We will always make it right — either by sending a replacement or issuing a full refund.

If your order arrived damaged, a few clear photos will help us sort things out quickly for you.

Get in Touch

We are here for you if you have any questions about your shipment.

  • Mon – Fri: 09:00 – 18:00 AEST/AEDT
  • Sat: 09:00 – 13:00 AEST/AEDT
  • Sun: Closed

Response time: within 24 hours Contact: via our Contact page