Privacy policy

PRIVACY POLICY

Last updated: March 4, 2026

At Toronza, we take the privacy of our customers seriously. This policy explains what personal data we collect, why we collect it, and how we handle it when you visit our website, place an order or get in touch with us (together referred to as our "Services").

This policy applies to all customers across our markets: Germany, Austria, Switzerland and Australia.

Please take a moment to read this carefully.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

What Personal Data We Collect

Information you provide directly to us

  • Contact details: your name, billing and delivery address, email address and phone number
  • Order information: the products you purchase, payment confirmation and shipping details
  • Account information: your username and encrypted password
  • Communications: any messages you send to our customer service team

Information collected automatically

  • Device and browser information
  • IP address
  • How you interact with and use our website
  • Cookies and similar tracking technologies
  • Information from third parties
  • Payment and shipping providers
  • Marketing and analytics partners
  • Shopify as our technical platform

How We Use Your Personal Data

  • We use the information we collect for the following purposes:
  • Processing your orders and payments
  • Arranging delivery, handling returns and issuing refunds
  • Providing customer support
  • Improving the quality of our website and services
  • Marketing and advertising, strictly within what the law permits
  • Preventing fraud and keeping our platform secure
  • Meeting our legal obligations
  • Cookies & Tracking

We use cookies and similar technologies to keep our website running properly, to understand how visitors use our site, and to personalise content and advertisements where relevant.

You can manage or turn off cookies through your browser settings or via our cookie banner. Please note that disabling certain cookies may affect how the website functions.

Sharing Your Personal Data

We only share personal data when necessary. This may include sharing with:

  • Service providers such as payment processors, shipping companies, IT providers and analytics partners
  • Shopify, who hosts and powers our store
  • Marketing and advertising partners
  • Authorities, where required by law
  • Other companies within our group
  • We never sell your personal data.

About Shopify

Our store runs on Shopify Inc. Shopify processes personal data in order to provide and improve its services. You can learn more in Shopify's own privacy policy at https://privacy.shopify.com

International Data Transfers

Your personal data may be processed outside of your country of residence, including outside the European Economic Area (EEA). When this happens, we make sure appropriate safeguards are in place, including:

  • EU Standard Contractual Clauses for transfers from the EU/EEA
  • EU Commission adequacy decisions
  • Swiss-US Data Privacy Framework for transfers from Switzerland to the US
  • Appropriate safeguards in accordance with the Australian Privacy Act for transfers from Australia

Children's Data

Our services are not intended for children. We do not knowingly collect personal data from anyone under the age of 16.

Security & Data Retention

We apply appropriate technical and organisational measures to keep your data safe. Personal data is only kept for as long as necessary for the purposes described in this policy, or as required by law.

Your Rights

Depending on where you live, you may have different rights regarding your personal data.

EU/EEA (GDPR — Germany, Austria)

  • Access the personal data we hold about you
  • Request corrections or deletion of your data
  • Restrict or object to how we process your data
  • Request a copy of your data in a portable format
  • Withdraw any consent you have given at any time
  • File a complaint with your local data protection authority

Switzerland (Swiss Federal Act on Data Protection)

  • Similar rights as under GDPR
  • Complaints can be filed with the Federal Data Protection and Information Commissioner (FDPIC/EDÖB)
  • Australia (Privacy Act 1988)
  • Access the personal data we hold about you
  • Request corrections to inaccurate or out-of-date information
  • Make a complaint about how we handle your personal data
  • Complaints can be filed with the Office of the Australian Information Commissioner (OAIC)

To exercise any of your rights, please contact us using the details below. We may ask for additional information to verify your identity.

Marketing Emails

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any of our emails or by contacting us directly. Please note that transactional emails such as order confirmations are not affected by this.

Third-Party Websites

Our website may include links to external sites. We are not responsible for the content or privacy practices of those websites.

Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out.

Toronza De Mors 11D, 7151 MX Eibergen The Netherlands

Email: info@toronza.com

Supervisory Authorities

EU/EEA:

  • Germany: Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
  • Austria: Österreichische Datenschutzbehörde
  • Other countries:
  • Switzerland: Federal Data Protection and Information Commissioner (EDÖB)
  • Australia: Office of the Australian Information Commissioner (OAIC)
  • This Privacy Policy has been written in accordance with the GDPR (EU), Swiss Federal Act on Data Protection and the Australian Privacy Act 1988.